Tag Archives: office crash

Outlook 2013 crash configuring exchange account


One of the most familiar issues with outlook 2013 undated version is the outlook 2013 crash when configuring exchange account, IMAP account or POP account using windows 8.1 operating system.
Many of the articles on that issue relate to basic crash “”Microsoft Outlook has stopped working. Microsoft is looking for a solution.” when trying to open the program, each case with a different DLL name and different annoying 0xc000000 fault in event viewer.
From my experience, try the following items before re-installing\installing office 2013 and update it.
1. Disable your antivirus program and open outlook.

2. Disable all unnecessary add-ins as follow:
Open outlook 2013 > go to “file” > go to “options” > go to “add-ins” > below locate the “Manage” criteria > Press “GO” > Uncheck the add-ins that not related directly to office 2013.

3. Disable exchange cache mode and test if outlook opens.

4. Update office 2013 with the latest updates: last update available to outlook writing this article can be found here.