How to use the reset Symantec Enterprise vault client

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How we came to that solution ?

we did all the vault installation by the book but still  didn’t see any symantec vault icons under Enterprise Vault add-in for Oulook client.

Enterprise vault client which is known under ResetEVClient.exe. it located under: c:\Program Files\Enterprise Vault\EVClient and may fix some problems. The utility for reset Enterprise vault client is included under the location where the client extensions are installed.

so what  ResetEVClient does ?

 it Deletes Outlook cache files as extend.dat ,outcmd.dat and fmchache.dat, delete Temporary internet files and register the Valkyrie again. 

 How to run ResetEVClient.exe

1. Close Outlook

2. Double-click on ResetEVClient.exe from the EVClient deirectory.

3. Restart Outlook

 

 

 

 

if you have any problem deleting DAT files with ResetEVClient you can do it manually :

 

1. Close Outlook.

2. manually delete those files: extend.dat, outcmd.dat, frmcache.dat (located under C:\Documents and Settings\UserName\Local Settings\Application Data\Microsoft\Outlook

3. Run ResetEVClient to register valkyrie.dll.

4. Restart Outlook and test.