How we came to that solution?
We did all the vault installation by the book but still didn't see any symantec vault icons under Enterprise Vault add-in for Oulook client. Enterprise vault client which is known under ResetEVClient.exe. it located under: c:Program FilesEnterprise VaultEVClient and may fix some problems. The utility for reset Enterprise vault client is included under the location where the client extensions are installed.
So what ResetEVClient does ?
It Deletes Outlook cache files as extend.dat ,outcmd.dat and fmchache.dat, delete Temporary internet files and register the Valkyrie again.
How to run ResetEVClient.exe ?
1. Close Outlook
2. Double-click on ResetEVClient.exe from the EVClient deirectory.
3. Restart Outlook.
If you have any problem deleting DAT files with ResetEVClient you can do it manually :
1. Close Outlook.
2. Manually delete those files: extend.dat, outcmd.dat, frmcache.dat (located under C:Documents and SettingsUserNameLocal SettingsApplication DataMicrosoftOutlook.
3. Run ResetEVClient to register valkyrie.dll.
4. Restart Outlook and test.