How we came to that solution ?
we did all the vault installation by the book but still didn’t see any symantec vault icons under Enterprise Vault add-in for Oulook client.
Enterprise vault client which is known under ResetEVClient.exe. it located under: c:\Program Files\Enterprise Vault\EVClient and may fix some problems. The utility for reset Enterprise vault client is included under the location where the client extensions are installed.
so whatResetEVClient does ?
it Deletes Outlook cache files as extend.dat ,outcmd.dat and fmchache.dat, delete Temporary internet files and register the Valkyrie again.
How to run ResetEVClient.exe
1. Close Outlook
2. Double-click on ResetEVClient.exe from the EVClient deirectory.
3. Restart Outlook
if you have any problem deleting DAT files with ResetEVClient you can do it manually :
1. Close Outlook.
2. manually delete those files: extend.dat, outcmd.dat, frmcache.dat (located under C:\Documents and Settings\UserName\Local Settings\Application Data\Microsoft\Outlook
3. Run ResetEVClient to register valkyrie.dll.
4. Restart Outlook and test.